Customized solutions for corporations or agencies who desire a higher level of business etiquette intelligence. Trained consultants tailor sessions to your specific needs on-site. Our highly credentialed training facilitators provide interactive learning experiences to empower your team with knowledge and skills in protocol and etiquette, pertinent to your particular environment. Audiences range from new professionals in the workplace to seasoned executives. For business, government, civic, academic, non-profit, social and more, The Protocol School of Washington provides the most comprehensive training available. Seminars include and Customer Courtesies.

Outclass the Competition

First impressions set the stage for further success. Savvy executives who practice proper business etiquette generate positive first impressions, which open doors to expanded business opportunities.
Outclass the Competition will guide you through all these situations and more:

• How to Distinguish Yourself from the Competition

• How to Make an Entrance and Work the Room

• Handshaking – The Ultimate Greeting

• Introducing Yourself and Others

• Eye Signals

• How to Improve Your Mingling Proficiency

• Effective Business Meal Tactics

• Host and Guest Duties

• Silverware Savvy

• Styles of Eating – American & Continental

• The Silent Service Code

• Receiving Line

• Dining Dos and Don’ts

Dine Like A Diplomat

Dining skills are vital in the very competitive business environment. Today’s business environment includes discussions during meals, evening entertaining, and other social gatherings.
Dine Like a Diplomat will guide you through all these situations and more:

• Business Entertaining

• Extending and Accepting Invitations

• Receiving Lines

• Host and Guest Duties

• Toasting

• Napkins

• Styles of Eating – American, Continental, and Asian

• Proper Utensil Handling

• World-class Dos and Don’ts

• Eating Various Foods

• Dining Dos and Don’ts

• Tipping

How to Succeed in the International Arena

Conducting business in the global marketplace can be daunting without specialized international protocol knowledge. The Global Stage demands attentiveness in key areas to ensure success.
How to Succeed in the International Arena will guide you through all these situations and more:

• Importance of Rank and Status

• Forms of Address

• Etiquette and Protocol Intelligence

• Pre-meeting Action Plan

• Negotiating to Win

• First Impressions are Lasting

• Rank and Status Awareness

• Business Card Protocol

• Electronic Communications

• Business Introductions

• Forms of Address

• Eye Signals and Eye Contact

• World-class Handshakes

• Global Communication Styles

• Global Conversation Skills

• Importance of Body Language

• Proper International Dress

• Traveling Smart

• Project Cultural Awareness

• Gift Giving Protocol

• Strategic Dos and Don’ts

Polish Your Professional Presence

First impressions set the stage for future business opportunities. A positive first impression is critical to business success and ensures you are taken seriously.
Polish Your Professional Presence will guide you through all these situations and more:

• Importance of First Impressions

• Visual Impressions

• Vocal Impressions

• Verbal Impressions

• Image Through Dress

• Wardrobe Tips for Women

• Wardrobe Tips for Men

• Briefcases

• Importance of a Quality Writing Instrument

• Fragrance Management

• Smart Dressing for Professional Women

• Smart Dressing for Professional Men

• How Clothing Colors Impress

• Body Language

Customer Courtesies

Determining the critical loyalty factors of your customers is key in today’s competitive marketplace. The quality of your product and fair price are not the only reasons your customers will come back. The real competitive edge is establishing world-class service that sets you apart from the rest.
Customer Courtesies will guide you through all these situations and more:

• Listening Skills

• Power of Positive Thinking

• Emotional Intelligence

• Eye Contact

• Appropriate Attire

• Dealing with Difficult Customers

• Smiling

• Conversation Skills

• Facial Expressions

• Suggestive Selling

• Warm Greetings

• Building Loyalty with Customers

• Entertaining the Customer

• Telephone Etiquette

• E-mail Etiquette

• Cubicle Etiquette

Technorati Tags: Briefs, Corporate Consultant, Executive Etiquette., International Corporate Etiquette Training, PSOW, Seminars, Talks, The Protocol School of Washington
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Speaking & Training

Are your employees poised to represent your company on the international stage? To be competent and outclass the competition abroad, effective interpersonal communication skills are vital. In fact, research by Harvard University, the Carnegie Foundation and the Stanford Research Centre suggests that 85 percent of job success comes from a person’s people skills, while only 15 percent depends on technical skill and knowledge.

Persona’s network of independant certified soft skills trainers offer presentations and training programs are geared to help organizations gain competitive advantage by providing the tools necessary for employees (your most valuable resource) to deliver on the promise of the corporate brand. Partnering with Persona ensures that businesses project a unified corporate message through etiquette, protocol, image and communication skills.

When your representatives present themselves and their ideas with power, confidence and credibility, it will help breach gaps between cultural behaviors in any sort of political or business negotiations. Business professionals who have the savoir-faire of proper etiquette effortlessly make the right decisions with a calm sophistication. A person who can confidently greet colleagues, handle introductions and demonstrate dining and entertaining savvy is operating from a position of strength and authority.

Riham El-Hawary, Founder and Executive Director of Persona International, speaks on the following topics:

* Soft Skills * Behavioral Styles * Image Management * Personal Branding * Intenational Corporate Etiquette * Executive Coaching Contact Riham El-Hawary today to discuss your requirements.